Complaint about game staff

I am not happy at all with their service 20 march i went at the game store gateway mall looking for a laptop they advised me to open an account instead of paying for 24months than I took the credit card acc and I was told I can settle tge account whenever I want to. On the 3 of April when I tried to open the laptop the lcd was damage and I had to write an assignment that was due that day, I wasn't able to submit my assignment since the laptop wasn't working,I went to game store the following day to lay a complain and be assisted regarding the account the guy that was dealing with the laptop (sphelele dlaminj) was very rude even when I came there the first time he wasn't able to help or explain anything about laptop he did not check it's, so when I wasn't the return area the lady that was supposed to help me constantly said maybe it's fell down without even asking me she wasn't helping at all very rude arrogant she did not take the laptop to IT area to check what was wrong and whose faulty is it what she did she made phone call with the supervisor telling me it's may be internal damage and they don't assist with internal damage there is no warrant same thing applies if you are taking a tv I was so disappointed I had to return with the laptop at home crying. On the 05/04 I went and settle their account even when I wad asking for assistance with settling the account and closing the account they did not help me I was only helped by an Indian lady they failed me after settling the account I did email the proof to rcs n am still waiting for their response