Complaint

Item: Game
Rating: 1
Author: Lungiswa B

I bought a laptop at Game Greenacres on the 26 January 2025. It heating up as soon as I switched on m, and so I returned it within 14 days. It was booked for repairs and I was only told after a week when I was doing a follow up, that repairs take 21 days. I waited and only got a phone call on the 6th March that I can fetch my laptop it is back from repairs. I o lu went today 11 March 2025. The guy that was assisting me to check, I told him this laptop is doing the samething again he suggested I take it home and see in a day or 2 if it will do the same. When I got home I switched on the laptop and checked my emails. The laptop heated up that I had to switch it off. I waited 24 days for nothing. Can anyone help me with a way forward because I don't want this laptop. I want my money or a brand new working laptop with no faults.

Helpful (0)

Replies (1)

Game's replyOfficial

12 Mar 2025, 09:39

Hi Lungiswa, thanks for getting in touch. We sincerely apologize for the inconvenience caused by the faulty product you received from us. We understand your frustration and disappointment. In cases like these, our policy requires us to first send the item to our technical team for inspection. This is an important step to help us identify and rectify any potential faults with our products. We assure you, if the product is determined to be faulty beyond repair, we will certainly provide you with a suitable solution, which may include a refund or an exchange, according to our company's policy. We understand that this is not the immediate resolution you were hoping for, but we kindly ask for your patience and cooperation during this process. Kindly take the laptop back, thereafter, our team will keep you updated on the progress. If you have any further questions or concerns, please do not hesitate to get in touch.

Game's reply12 Mar 2025, 09:39

Official