Complaint

0n the 07 July 2021 I bought A Hisense 58 UHD tv (3TE5 8F20 201K0 1D4T5 30719), from Game stores in Gateway mall. We had an issue with electricity at home due to cable theft and we were waiting for the Ethekwini Electricity department to come and install a new cable. Their services were further delayed due to the looting that happened in Durban. this whole saga went on for about 2weeks.

The finally came and installed our cable mid -July and for the first time after i had paid R8000 at game gateway mall and brought this TV home, i took it out of its packaging. I place the TV on my TV stand and hit the on button. WOW green dripping lines on the screen. All i did was take it out of it packaging

I called hisense, and they asked for pictures which I sent immediately. I was told that the screen has cracked. So i went to my TV and i looked at the screen, not even one scratch on it. After exchanging many emails with hisense i finally got an order number for a technician to come out.

kindly note your Hisense Service Request Order Number as: (*****)

The technician could not come out due to what happened in pheonix-Durban(looting+deaths), he was worried about his safety. His assistance who offered come and have a look. As he had promised he came and confirmed the TV screen cracked and said the the white lines confirm LCD crack. So i asked how because i took it out of the packaging just a few days ago, how did this happen. He said i should speak to the store. I spoke to the store, they request a technicians report, whech sais LCD broken they said when they said before they gave me the tv they took it out and played it in front of me and then packed it back in the box. I ytold them yes that is correct and i took it out of the box +2weeks later and placed it on the stand and green dripping lines came on the TV now then all colored lines came were showing so who is at fault and what must i do because i paid R8000, my last money to make my kids happy, no answer.

Now I want to know from you hisense, because this is your product, it is still in my living room packed in its box, what am i expected to do, what service is this and how am i at fault here. I look at this Tv every day and all i do is cry. How do you sell consumers a product that only comes on once and then breaks. How did i break this LCD screen and why will you guys not help me in this because honestly i did nothing to break this TV.

Hisense has left me in the dark, i have no faith in your product and i am honestly disgusted by the way you have treated me. Now November, I still have no TV, it is packed in its box in my living room.

I am heart broken by this product and by the service of hisense, R8000 and i did not even get to watch it once.

Game stores has left me in the dark. I have no faith in your brand, I honestly trusted everything that game sold, i trusted the store name, which is why i felt comfortable buying this TV. The Tv that I took out of its packaging, a TV that you showed to me that it works then packed it for me, 2weeks later after you packed it for me, when i open that packaging and place it on TV stand it now nolonger works and i am told i broke the LCD, I have now lost R8000 due to something i dont even understand. I am honestly not at ease with this, i have been sitting and waiting for someone to contact me because this is honestly not my fault, i took it out the packaging, have noit even watched it once playing accept at the store when i bought it. Surely something can be done about this. MY beautiful tv is just sitting there in my living room and i cant take the heart ache anymore.

How is this my fault, how is this TV LCD breaking my fault?

Game stores i am honestly angry and disappointed by your service.