complaint

Hii so here’s my story I bought a Hisense double door fridge from game on the 2nd of November, Last week it stopped working ,I went to report to the store Saturday.Today I called to find a way forward and m being told to wait for week for technicians to come and have a look because they’re coming from Durban,I’m in Ladysmith…I must wait for a week to get my fridge fixed in this heat yet it’s 2h30 drive from Durban to Ladysmith.There’s nothing they can do to assist me,I must just wait for technicians they don’t even know when they’re coming,they said

I have food in that fridge,How do I cope without a fridge for such a long time and waiting for people I don’t even know when they will come ,I asked them to collect their fridge n give my money back so I buy a new fridge,they refused and it’s not only a fridge there’s also a microwave which I am not worried much about,my worry is the Fridge,what must I use GAME??? what must I do while waiting for your technicians that you’re not even sure when they gonna be in Ladysmith when it’s just less than 3hrs to get to Ladysmith 🤷🏼♀️🤷🏼♀️🤷🏼♀️