Complaint

On the 7 May 2021 I went to Game Baywest mall store to purchase bike for my son for his birthday. I was helped with a gentle to get someone to assemble it with on the tag it was shown R1499. The gentleman told me the person that will assemble it is busy and it will about 15 minutes for him to come back and help us. I advised him that we will go to other shop in the mean time and he promised us it will be ready when we come back. We then come back and the bike was not ready for us, and we waited for more time which it was not great. I then went to look for the sales man at the back where he came with another man to check on the bike we wantend to buy. They took the price tag and went to the tills and they let us wait again which now i was very agitated with this. After sometime they came back and Mr Louw who told me he was the manager told me that the price tag was for ladies bike which we find it on the man's bike. And he showed us another price tag of R1799 which we did not see before we left the shop while we were waiting for our new one to be assembled. I told him that i will not accept the fact that we must but good that we saw it was R1499 for R1799 as the show us second tag after we came back. Mr Louw refused to give me this bike for R1499 and told me he can give discount of R100 on R1799 only. And he also told us that the R1499 price is for the ladies bikes which was not even on the display.

I was very upset about this treatment in the store as they first waisted our time secondly it was very unfair practise for the Mr Louw the manager not to give us the bike that Game price marked R1499 and want to give us for R1799 which is false pricing. Now we need to suffer for their mistakes as a customer. I was very disappointed to be treated as such being their customer and my child was even crying that he left the store without his bike on his birthday. And i will make sure take up this issue to higher marketing rulers against Game.

On Monday 10 May I received a call from their complaints dept in Johannesburg follow up to find out if I have received a call from Game stores at Baywest mall. And I advised to the lady that noone contacted me from the local store. She advised that she will escalate the complaint to top management. It is more that 48hrs now since my complaint forwarded or escalated to Game Store Top Management Baywest Mall and they have not contacted me. This is really disappointing and I will share this experience with all my family and friends and also with my colleagues as this is unacceptable services.