Complaint
<p>Really upset about the service I have had between game pintown and hisence try to sort out my fridge that packed up .I contacted game took game two weeks to send on my details to hisence waited a further week for hisence to come out and see my fridge to tell me the compressors had packed in keep in mind the fridge is not even 2 years old .so they tell me i have to wait a further 4 days for fridge to be collected by now I have had no fridge for over 3 weeks lost R4000 worth of food and meat .it is now a month later and I still have no fridge i have a baby and a older disabled son .through the heat i have had to suffer and make plans with cooler boxes .I would like this sorted out and I hope to be compensated for the complete inconvenience and suffering i have had to deal with this is terrible and will never support game again if this is not delt with .please help ....need this sorted out </p>
Good day,
We acknowledge receipt of your complaint with reference ***3 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation.
Regards
Game Customer Service
***73
Good day,
We acknowledge receipt of your complaint with reference ***3 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation.
Regards
Game Customer Service
***73
I am very sad about the way both company's have dealt with it .and apologies are not going to fix any pain and suffering between the two company's i expect to be compensated for what I lost due to individuals not Been able to do there job .so apologies are not excepted .I expect something to be sorted out soon .
I am very sad about the way both company's have dealt with it .and apologies are not going to fix any pain and suffering between the two company's i expect to be compensated for what I lost due to individuals not Been able to do there job .so apologies are not excepted .I expect something to be sorted out soon .
So here we go again .
Got calls back from manager at game ,to only find out i have been **** to On Top of it All .I really am astonished at hisence and game i was told about 4 days before Monday the 19 th that they where ordering the part and when it gets to them they will collect the fridge install the part and run there normal test and delivery my fridge .well story i get this morning after they have had my fridge for over a week All ready no calls nothing from hisense .is that the part still needs to be ordered and another waiting period .this is honestly pathetic i expect results and as I said before I hope to be compensated for all my loss pain and suffering these two company's have caused ...can't believe it really .
So here we go again .
Got calls back from manager at game ,to only find out i have been **** to On Top of it All .I really am astonished at hisence and game i was told about 4 days before Monday the 19 th that they where ordering the part and when it gets to them they will collect the fridge install the part and run there normal test and delivery my fridge .well story i get this morning after they have had my fridge for over a week All ready no calls nothing from hisense .is that the part still needs to be ordered and another waiting period .this is honestly pathetic i expect results and as I said before I hope to be compensated for all my loss pain and suffering these two company's have caused ...can't believe it really .