Complaint

Bought an air conditioner last year and a smart TV in Sept last year on my Game acct....Lost my receipts. Both items have packed up, have been trying to get a copy of my purchase slips for a month now. Game informs me firstly they cannot find my purchases on my account, 2... they relent and send copies of my statement to Pmb Game but delete the required pages, 3... I am informed that people like me give them extra work, 4.. it is my fault that the missing pages they did not send are missing!!!, 5... they tell me they require 48 hours notice to provide statements, 6.... I am told to be patient (from the 5th of Jan), 7... all this was done and heard in front of Game management, 8..even the store gave up trying to get sense for their own department. Over a month later and I still have no TV or air con. ......and no light at the end of the tunnel. Come back next week and try again I am told!!!!! Going to cancel my card and account and buy elsewhere in future. Worst service ever.