Complaint

My Fiance had bought me a washing machine as a present through the advise of the sales person. Got home, unwrapped it and started to test if it's working. We then realised the washing machine is not easy to operate and had some faults. Following that, I visited the store the following day to request for an exchange but the store manager was unpleasant to talk to over the phone while refusing to exchange the machine. He did not even want to meet me in person whilst I was in the shop but rather preferred to talk to me over the phone. He then opted to log a call for the machine which led to me leaving the store unhappy.