Complaint

I went to the branch as it is convenient and on my way home. I stood in the queue for a Gift Card and there was only three cashiers available at 17:00 in the afternoon(peak time). I waited ten minutes and by the time I got to the cashier she advised that I need to go to the Customer Service counter to purchase the Gift Card. This was very frustrating as nowhere in the shop does it notify you where to purchase the gift card. <br> <br> I went to the Customer service counter and requested to purchase a Gift card apon which I was then informed that they need to fetch the Gift Card, so it was not even there and the only person that could get it was the customer service manager. I waited at the desk for another 20 minutes. <br> <br> It took me 30 in the Store to get something as simple as a Gift Card and this was the most frustrating experience ever.<br> <br> I know that Massmart strives for Good Customer service and this was not the case. What has happened to Customer Service!