Complaint

Utterly disgusted with the service I received from Game (Four ways Mall). On Friday the 3rd April I bought a bike as a surprise for my son's birthday which was on Saturday, he complained first thing when he used it that the chains were coming off. I ignored this thinking it's because he is not used to it. Today my husband noticed that the brakes were not holding and the gears also not holding. We thought this is something that can be fixed. At the store the consultant tells me this is damaged, out of desperation for my child I asked if they could replace with the bike that was at the store already assembled and the 7 days is not over. I was told that the bike I was looking at has just returned from the supplier and those bikes have problems, this is the same rep that sold me the bike. When I asked why did you sell me goods that you know well are not in good quality, he responded you wanted a cheaper bike. Over and above that Customer service tells me that I cannot replace the bike or get a refund. This guy has a nerve to tell me that CPA was changed in 2008 and bikes cannot be returned. For your information I have every right to return good that do not meet the quality nor reasonab