Complaint

I bought 2 X 6 packs of Carslberg beer in lephalale, drank 2 beers before realising there is floating stuff in the beer, I took them for a refund at game mall of the north and the manager is clueless about customer service. He told me he cannot refund stuff bought in another, duh...game is not a franchise. He claimed he cannot be held liable for stock faults found in other store, so I should go to the store where O bought the stuff for explanation. The only thing I wanted was a refund because there was proof the beer was off.

He said he can only refund 1x 6 pack the rest he can't because there is 2 beers left. He didn't even care that I used my transport to support game stores, my time and money. All he cared about was that the pack was open and 4 beers were drank.

May you kindly forward my complaint to their head office. They should stop employing *********** managers who forgets that customer is king esp if their product is off.