Complaint

I bought a machine on the 1st of November ,the machine was working fine until last week . I came to the shop Sunday on the 6th of November . No one got back to me as promised that they will call with in a day or 2 . I called on Friday the 11th to ask for a feedback. They told me the lady that was assisting me will only come back Monday . Whilst the lady had all my information written down . I called again today spoke to the Nicolesen who gave me attitude. And futhi advise to wait for the person I spoke to yesterday. He called back when I advise I'll post on hello peter . And advised he got the slip I can come to the shop . My complaint is mainly with the service I got from this game . Even when I was at the shop I was not happy with the answers I received as to why I had to call them instead of them calling me with in a day or 2 as promised . I left the store very unhappy . They need to work on educating their staff with customer service . And this Nicolesen is a manager but he spoke so unprofessional and did not care about what I was telling him . They should learn to put customers first . And now am told about 21 days for this machine thing to be sorted out .