MM
Mduduzi M
1 reviews | Active since Aug 2018
07 Aug 2018, 07:48
complaint
I App**** for contract Cell phone at vosloorus Game, waited for 2 days to get the feed back after 2days they advised me that the application has been declined with no reason, while I have got good credit records. Following day I went to Game Mall of Africa app**** for the same contract they advised that application for the cell phone contract it has been approved , waited for 3 Hours to activate the contract eventually didn't get the cell phone because of the delay.
Helpful (0)
Replies (2)0
Replies (2)
Game's replyOfficial
07 Aug 2018, 08:13We are pleased to inform you we have received your enquiry/complaint at the Game/ DionWired Customer Care. We apologise for any inconvenience caused.
We have logged your request with reference number ***5. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter.
Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance. Thank you.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
Game's reply07 Aug 2018, 08:13
Official
We are pleased to inform you we have received your enquiry/complaint at the Game/ DionWired Customer Care. We apologise for any inconvenience caused.
We have logged your request with reference number ***5. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter.
Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance. Thank you.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
Game's replyOfficial
07 Aug 2018, 13:15We confirm that management emailed you to advise that you must submit the banking statement with your details.
We trust the matter will be resolved soon. Further queries, please respond to the email sent to you.
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
Best regards,
Game's reply07 Aug 2018, 13:15
Official
We confirm that management emailed you to advise that you must submit the banking statement with your details.
We trust the matter will be resolved soon. Further queries, please respond to the email sent to you.
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
Best regards,