Complaint.

Bad service ever. I bought a Sumsumg A20 on the 11th August 2019 from Game. It has a fast charging charger, not anymore, my phone wont charge i can put it for hours but its super slow. Today i took it to game, the consultant that i spoke to was very unprofessional, before he could see what was actually wrong he put the blame on me. We argued and he called a black guy saying to him he must explain in "my language what he was saying. That made me so upset as he was undermining me and he did not actually do what he was supposed to, which is testing the phone and see whats wrong. Another guy named Mathew came and calmed me down and took the phone, checked what was wrong and saw the problem. He advised that it will take 2 weeks for Game to fix the phone. Paper work was drawn and i was given my sim cards and memory card. It was then taken to a customer service desk, where i got the shock of my life from a cunsultant named Zodwa that it will take 21 working days for the phone to be returned from the repair, i also need to pay for the repair, again when i receive an sms to come and collect i will need to pay an additional R250 to release the phone. Why must i pay for a damage i did not cause? Why how am i suppose to wait 21 working days without a phone? How the hell do they charge a collection fee when their phone did not last?