COMPLAINT

@Game Stores, its highly disappointing that an entity as large as yours does not priority educating its staff regarding matters (in this case processes), they will face on a day-to-day basis.

I visited the Game Store in Jabulani Mall this afternoon, only to go through the most embarrassing n frustrating moment of my life where I was treated like I was trying to ***** from your store. I have a pay just now account and I paid using the wallet account which pays the total invoice and not in part payments as the normal pay just now credit facility account. This is where the problem begins, my wallet account was debited, the manager refused to authorize that I get my goods and I was told, they were never trained at the store to process the pay just now payments that way and swiftly told me with no care in the world, "you will need to contact pay just now to reverse the payment on they end" which I don't even know would be a thing because reference says I bought from Game Stores, how will they know if I got the goods or not. Right now, I am completely stuck with my money being debited and no stationery for my child, lord knows how long this reversal process will take n when it will be finalised so I get buy what I needed. What was meant to be a seamless n hassle free transaction, turned into a tasteful memory in both myself n my child's eye, all because of the incompetence of your Senior staff members who know little to none about client centricity. Disappointed would be an understatement. Why offer a facility you know nothing about? . You know what the worst part is, I did my due diligence and asked beforehand if you do accept this payment method or not and I was told a very confident Yes!