Complain about customer care from Game Store.

We would like to raise a serious complain about the customer service that i received today on the 19 Mau 2026. I bought a Samsung smart TV for R8999.099. It was loaded to my bakkie of which I asked about the safety of how it was loaded as screen was down. I was assured that nothing will happen to it. I stay 5km away from Mall if the North Polokwane. I drove 15 minutes from Game to my place. When I reached home opening the box only to find that the TV screen is cracked. I immediately took it back to show them and I was told that it is my fault not check how the TV was loaded. Therefore they will not take any responsibility