Complain

Game Watercrest,my tv got fault in April I went to game and they told me they are not booking for anything due to covid 19,when I went to game today they refuse to take this tv co the warranty ended in May,while they the one who did not specified when I can come back ,my Tv was faulty before the warranty expired.I need someone from game to call me and explain why are they not taking this tv.I spoke to Brandon Rayappen and he still refuse to take this tv he said I was suppose to get a document from game but no one gave me that document.