Company refuses to refund me for my laptop after consistently taking it for repairs 5 to 6 times Game stores garden route Mall George Western cape

*Game Garden Route Mall – Refusing Refund on Laptop After 5-6 Failed Repairs – CPA Violation*

Bought a laptop from Game Online over 6 months ago. It’s been defective from the start. I’ve returned it to *Game Garden Route Mall, George* for repairs *5 to 6 times* for the SAME unresolved fault.

On *5 April 2026* I returned it and explicitly stated I DO NOT want it repaired again. I want a *COMPLETE REFUND* so I can buy another laptop that actually works. Staff member *Elizabeth Smart* refused and said Game has “repaired it” so no refund will be issued.

This violates *Consumer Protection Act Section 56*. After multiple failed repair attempts, I am entitled to choose a refund. I have rejected further repairs. I want my money back.

This laptop was for work from home. Because of Game’s refusal to refund, I now face *severe financial loss and my job is at risk*. I cannot work without a laptop.

*Store has had the laptop since 5 April 2026*. It’s now May. No refund. No updates. No accountability.

Game Online took my money. Game Garden Route Mall refuses to honour my legal right to a refund.

I demand a full refund immediately. If this isn’t resolved within 24 hours I am escalating to the NCC and CGSO.

*Name:* Vishen Maharaj *Contact:* *** *Store:* Game Garden Route Mall, Western Cape

Do not buy electronics from Game. They ignore the CPA and trap you in endless “repairs”.