Communication is foundation phase of Customer Service

To whom it may concern

Good day

I wish to complain of the service rendered at Game Mall@Reds. I purchased a refrigerator on Monday the 28th of October 2024, which i was to receive delivery latest 31st of October As per delivery instructions. I noticed business day 31st is almost ending and I haven’t been contacted for delivery. I then decided to call the store only to find out the delivery is not even scheduled yet because apparently the system couldn’t pick my payment.

I was surprised by this because i paid immediately, the guy i spoke too said he’ll investigate and get back to me. He calls and asks for my bank card details to check the payment. He then says there was a system error and they will try delivery the following day. I don’t know if the system is not that advanced to pick that there’s scheduled delivery with no payment, call customer to rectify this or what? I had to be the one who calls the store for this to be rectified. This means i was going to wait forever if i never called.

I then decided to leave my job and to go the store immediately to help people do their job, of which the verdict is they can only schedule for tomorrow on the 1st of November 2024. I am disappointed with Game and sure know they have lost me as a customer. Communication is foundation phase of customer service and you guys Game Mall@Reds are really lacking. I am not happy at all, this was so inconsiderate, ***********, irrelevant and unprofessional. I am not sure if there room for improvement because no one wants to take accountability, they all blame the poor system.

Please do better , you betrayed my trust today… and as for me and my house we are no longer buying anything from you ever.