Clueless and Misleading Staff

The game store in gateway has the worst customer service and management what so ever they are clueless and don't even know their own policies at the store, I challange you test your staff.

I have been having endless stupidity with their staff since I phoned in to report that my JVC 48" TV I purchased 2 years ago had suddenly went Blank. I have purchased a extended warranty for 3 years in the store at my cost. L

I phoned the store and asked to speak to the person in charge for the TVs and Electronics as I have an issue with my TV. I was transferred and waited a long while hung up and called up again.

I was told that I have to bring in my TV with relative documentation to book it in, the gentleman said that I should go straight to customer service and they will sort it out for me.

Which I did and had to follow a line to get the lady and she tells me I had to take my 48" TV to the TV department to test it, with no guidence and help I obliged and went for testing. The guy tested and advised me that I have to go back to customer service for booking, again with my 48" TV with no help and guidence went back to customer service waited for the lady to come out the back room which was another 15-20 mins (can you see the pain us customers go through) she booked my TV and I asked how long will it take for my TV to be sorted out, she said 3-5 working days as it wil be booked and picked up the next day.

4 days later I haven't had a call nor update on the issue so I decided to call them. I spoke to another lady and she asked for my incident number which I provided her with she said that they still have the TV in thier possession and it will take 4 weeks to get sorted. I was shocked and irritated at this point as when I asked the TV salesperson and service consultant they said 3-5 working days, why was I mislead. It gets better...

I asked to speak to the next in charge who was nozipho the supervisor she tells me that it takes 4-6 weeks and they sent the TV already and they cannot do anything now, she had other calls to attend to and hangs up. (rude) Now who is speaking the truth? I paid for my TV and extended warranty what kind of service is this?

So... I decided to visit them and I see my TV wrapped in bubble wrap on the floor. (lies to the customer) I become annoyed and tell the lady that they need to be straight with the customers and not to mislead them as it's a crime to do so, furthermore meet client expectations at the same time, she cannot deal with my questions and calles for the manager.

Even worst... This guy tells me that I take up to 2-3 months sometimes, three people tell me three different things? At this point I am visibly annoyed and he does nothing to satisfy my demands and walks off after asking the lady to take down my number (this means they did not even try to contact me why would you ask for my details when you have it on the print out?) and he just walks off.

I tell the lady that I want clarity on this matter by tomorrow, with regards to my TV which I have to remind them.

What kind of service is this is this games ethics and values is this how they train their staff? Gone are the days that we are treated with respect and dignity but you have fancy advertisments but it's just an illusion when you do shop and have an issue you treated like you did something wrong.

Who ever reviews this complaint I do not expect a phonecall with apologies I want my TV at the earliest as I do not expect to have it in December or January, if so I'd rather buy a new one.

I state again that Im tired of being mislead and I do not want an apologetic call I want be satisfied as a customer and get the service that I paid for. I demand to be treated with honesty and I expect to be assured and satisfied when I have an issue. Customer service i personally rate you 0.

Judging from you reviews I'm not the only one

Kind Regards An unhappy customer.