Closing an Account

Good day Peter <br> <br> i am not happy at all with Game store , on the 10th of September 2015 i went to Game Store at eastgate to close my account completly, they gave me a settlement amount to pay then i can close, went to the till payed it and went to the admin desk i signed a form and filled in all my details and the reason of closing the account, the lady that was assisting me called head office and advised and i spoke to them to confirm the closing and they advised it takes not more than 5 days till to date the account is not closed and when i follow up they forever saying they will send a request and the account is currently accumulating charges and i always receive texts of the the amount overdue ,its 2months and 15 days later the account is still not closed they always promise to get someone to call me back but no one has till to date and requested to speak to a manager they were not available but attending training .