1 reviews | Active since Jul 2020
CLIENT SERVICE IS NOT IMPORTANT...
7 months since I reported my Defy fridge at Game Ilanga Mall Nelspruit I still have no working fridge in my house. R 11 000.00 later and I can't even keep my milk cold. Long story short, Management Hendrik cant help me because it's not his department? Why are you the Store manager then sir? Kenneth the one supposed to help can't even come back to a client. Antonette and head office cant even find the original slip, and then we don't even talk about the rude way they treat clients.
After all, Defy agreed to exchange the fridge 3 months ago so I just had to get the broken one back to the shop. all done and up to today with job card no: *** I still borrow milk from my about due to pathetic service in SOUTH AFRICA. COMPANIES CLOSES DOORS AND THEN THEY ASK WHY, WAKE UP AND SMELL THE COFFEE.
We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 581678
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game Customer Care should you need any further assistance.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Best regards,
We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 581678
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game Customer Care should you need any further assistance.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Best regards,
After 7 months of empty promises that's not possible.
Game can refund me the total price of the fridge and they can sort things out with Defy, I would rather go somewhere else and that's for the further as well.
After 7 months of empty promises that's not possible.
Game can refund me the total price of the fridge and they can sort things out with Defy, I would rather go somewhere else and that's for the further as well.