CLICK AND COLLECT **********!!!

On the 31st of October 2022 I purchased a Bestway Pool online and selected the click and collect option. The following day ( 1st November 2022), I received a message(sms) stating that the order is ready for pickup at Clearwater Game Store (store of my choice), mind you; the order status online was changed to "ready for pickup". I got to Clearwater and to my surprise there's no pool. I spoke to Danielle who said that the sms didn't state pickup for Clearwater and it could be a different store...

I queried this as there's no way I'd leave my house and run to any store and demand my order unless its the store I chose for pickup. I told the lady that I will not be returning so can we rather have it cancelled as I'm due for birth the next day, as insulting as it is, her question to that is " are you using the pool to give birth?" Not only am I astound but I'm also asking myself how is the use of the pool for me a matter of concern for her? Are personal matters part of the order?

On the 2nd November 2022, the same lady called me to inform me that the Pool is at the PMB Branch, how, I don't know. Then she assured me that it will be delivered within 7 days. It is now the 12th of November 2022, no delivery details have been requested so where is it going to be delivered to? At this point can we please cancel the order and I will purchase the pool elsewhere, Game is not the only store selling such. On my online portal it states order completed so I can't even cancel it there.

Is this the kind of business that Game runs? The one that make us seem like fools for chosing the click and collect option only to be ****med and be told that the SMS is not confirmation to collect? What does " your order is ready for pickup mean?"