Christmas Surprise/Schock

It was with utter dismay that I have to report the dismal service I received as a loyal Game customer at the Promenade branch, Mitchells Plain.<br> <br> First I was sold a second-hand product as new without being informed and paid the full price. This completely spoilt my Christmas (upon unpacking the 10ft Bounce King trampoline) as my boys was looking forward to the trampoline.<br> <br> Second when I took the trampoline back on boxing day at 08h00, I was informed (by floor manager Anisha) that a new one could not be delivered sooner than Monday as there were no drivers available. If a smaller institution like OK furnishers (my brother works for them) has drivers on a public holiday, surely a conglomerate like Game could make a plan. I had a party on the 26th of December, and once again I was disappointed by the lack of professionalism, caring and apathy in solving the problem or escalating it!!<br> <br> I have always had excellent service from Game in the past, but this was a shocker!! I would be very averse to make future big purchases at Game. I had no choice but to reluctantly cancel the purchase.