1 reviews | Active since Nov 2010
Chocolate - Nougat is full of worms....watch out!!
I bought a nougat chocolate today (8/12/2015) - *** for R9.99 at the Brooklyn Game in Pretoria and when I returned back to the office to eat my chocolate, the chocolate was full of worms......disgusting.<br> <br> When I return to the store, I walked directly to the manager and I told him that the chocolate that I just bought had worms in, he just told me, go to the return department. When I got there, there was already a queue and then I have to wait to get a voucher. After getting the voucher, you have to return back to one of the tills and then they must refund you and the till queue was also long queues.... The manager did not even go back after I told him that the chocolate had worms in to remove the other chocolate's.....he just went on talking to a friend and there-after left the shop....what kind of service is that....very poor!!!!!
We acknowledge receipt of your complaint with reference ***8 and apologize for what happened to you.
We confirm that management contacted you and we also advised the Supplier (Beacon) to attend to this matter urgently. They will also contact you to discuss this matter.
We assure you of our best service at all times. We used you valuable input to also re-train our team as to how to deal with such situations.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***8 and apologize for what happened to you.
We confirm that management contacted you and we also advised the Supplier (Beacon) to attend to this matter urgently. They will also contact you to discuss this matter.
We assure you of our best service at all times. We used you valuable input to also re-train our team as to how to deal with such situations.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
