Chest freezer.

Good day

I hope all is well. I bought a hisense chest freezer from your Wonderpark brach in June. I emailed your customer team regarding the build up of ice in the freezer especially around the seal however I was told that a service call was logged for a hisense technician to come and inspect the fridge. However, the fridge it not even 6 months old, it should not even be serviced? I am very disappointed in game. I have a two year warranty on the chest freezer, why not replace it? Clearly it is faulty. I am very satisfied with the service I received from your agent that handled the matter and understand that she was only following the given instructions but this is not acceptable to me. Considering the fact that my chest freezer is not even 4 months old and STILL UNDER WARRANTY. Would you be pleased if the you were in the same situation? I want a replacement. Not a service.