Charger not working hp laptop

I am writing to express my dissatisfaction regarding an issue with my recent warranty experience involving a Hewlett-Packard (HP) product purchased from Game ( Retail Park, East London) on the 11th of March 2025. The charger stopped working 2 months ago when the charger was still 2 months old.The device in question is currently under warranty; however, I have been informed by Game in Tygervalley mall that a replacement charger is not included or covered, which I find unacceptable. I was then told that I need to purchase a new charger, which costs R800.

When purchasing the product, I was not made aware that the charger an essential component of the device would be excluded from warranty coverage. This was not made clear in-store or at the point of sale, nor is it reasonably expected that a fundamental item like a charger should be excluded from such coverage.

Please respond at your earliest convenience with:

Any further steps I need to take to ensure this is properly handled