tM
thato M

1 reviews | Active since Sept 2017

03 Dec 2024, 12:44

Charged on the wrong item

Absolutely irritated with the service I have recieved. I bought a Christmas stocking at Game Centurion, and tried to return it to Game Jabulani Mall only to find out that I was charged R 299 for the stocking and it’s actually R 169 according to the teller at Jabulani. Upon checking the barcodes, the barcode on the slip and on the item do not match which means I was charged for something I did not purchase. The teller told me I have to go back to Game Centurion which would not work as I reside in Soweto. I really need a resolution to this and I cannot sit here with a stocking I bought for R 300 when it doesn’t even cost that much.

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Replies (1)
Game
Game's reply03 Dec 2024, 16:47
Official
Hi there Thato, I am really sorry for the frustration you've experienced, and we completely understand your disappointment with the situation. Rest assured, this is being addressed with the management team, and you will be contacted within 24-48 business hours. 

Best regards,