1 reviews | Active since Aug 2014
Chairs could be anywhere.
Hate having to resort to HelloPeter, but really Game let me down.
Went to Game Somerset West to buy a new patio set. Initially wanted to buy it online (which in retrospect) would have been the better option.
Got the table, no chairs. Ask why there are no chairs, answer is we don't stock them at all anymore. So I show them the chairs are available online. After a lot of runaround they confirm they can order it and it will be here in the week. This was Sunday, we are happy and all good.
Along comes today, Friday. Quick follow up call to store to ask where our chairs are. (Which I already paid for it). Here are the various stories in chronological order: 1. It will be dispatched tomorrow from warehouse. 2. Supplier out of stock and awaiting manufacturing. 3. No stock in any stores (Nope checked online while on the call, and I can get it delivered to my door in 3 days). 4. Oops, delivered to wrong store. 5. Have not left warehouse in Johannesburg yet.
These are chairs I paid for, was guaranteed it will be here this week, and it is not. The above feedback from Game makes no sense to me!
We're sorry that you didn't receive your chairs.
I have escalated to the management and they will be in touch with you.
I do apologize for the inconvenience caused.
Kind Regards
Mlindeli Ngcana
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ 0800 00 44 www.game.co.za
We're sorry that you didn't receive your chairs.
I have escalated to the management and they will be in touch with you.
I do apologize for the inconvenience caused.
Kind Regards
Mlindeli Ngcana
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ 0800 00 44 www.game.co.za
