Centurion Manager ‘OTTO’ Appalling and biased, ******** about COVID-19

Yesterday the 18 march 2020, I went to game Centurion, I took a trolley and wanted to wipe the handle and my hands with some free sanitizing wipes, the security guard rudely approached me and stopped me from taken more than one wipe, saying one per customer, I did not appreciate the close contact from her and being all up in my face especially with the Covid-19 outbreak .Other customers took more than one and she had no problem with them. I told her about the corona virus and she rep**** she has no idea about it sarcastically. She actually targeted me for no reason, so I decide to take another wipe and then she starting shouting and yelling and telling the staff and customers what I did. This was unacceptable, so I explained the situation to the staff and managers but nothing was being done and then I asked to speak to the store manager, but he was not available. I politely asked the security guard for her name. The guard refused and turned her back to me and ignored me, I tried to see her name tag but she took it off and put it in her jersey pocket, I tried taking a picture of her to report her and send it to her security company, but she grabbed my phone and became physical and aggressive, she then threatened me by saying “you will see what I’m going to do to you, I’ll sort you out in my own way “she walked away and started calling somebody on her phone. This was a threat, so I decided to call for the store manager again. Just imagine a female security guard being aggressive and threatening customers. Why would a security guard take off her name tag and hide it and why would a customer try and take a picture, there must be a reason? After some time the store manager Otto eventually arrived, his approach and attitude towards me was appalling. I explained what happened but it seemed he had his mind made up already and was not willing to resolve the situation. He accused me of starting this problem and said it’s a ******** offence to take a picture of someone and I could go to jail, I explained that no picture was taken. I explained about how important it is to sanitize but he didn’t even care about the threat of the Covid-19 virus; he was just being biased all the time and kept saying I could go to jail. The guard was present during our conversation and not once did he question her, it was all about what I did. (Supposedly).He didn’t apologize or try and understand my situation. How can someone in such a senior position be so rude, *********** and ********, especially about the corona virus outbreak and have no customer service etiquette at all? I hope Game Centurion (Manager Otto especially) realizes that the Covid-19 virus is a real threat and not a joke, and change their approach on how they handle the situation and customers during this challenging times, for the well being of all customers and themselves as well. I would appreciate some response about this serious incident as soon as possible . Some email context from game: Game is all about making shopping safer for you. We at game have doubled our efforts to meet your needs in a safe, shopping environment. Keeping you and our colleagues safe in our stores is priority, and we want to share the steps we’re taking in response to COVID-19 For example, we are: 1. Taking all necessary measures to increase hygiene in our stores, such as increasing the frequency with which we wipe down high touch point surfaces and shopping trolleys; 2. Providing customer hand sanitizer points throughout the store; and 3. Intensifying staff awareness of personal preventative measures to protect their and your health