Cellphone Refund Request

Good day!

I hereby write this review on behalf of my sister since she has no phone to use.. She's a concerned customer! My sister went to buy a Huawei y5 at game located in Jubilee mall on Sunday the 15th of November so the device is giving me problems it has poor battery life and it freezes so shes not enjoying it at all. She cannot be using something that's not to my satisfaction so she went to return it today since it's still under guarantee she was not asking for any refund but an exchange so the manager did not help me he said the device has to go for assessment, but how come though because this phone is still under guarantee not warranty! please make me understand why the service was bad and she was not given attention as a complaining customers if this is how the game stuff treat customers then we have a problem... I'm really not happy!!

and the other thing that ****es me off is that the terms and conditions were not explained to us.

They only explained the terms and conditions the time she returned the phone and she could not understand what they were saying because according to my understanding guarantee allows me to exchange the phone or have it refunded she did not want it to be refunded I just wanted it to be exchanged, because she cannot use it and she busy.. She's in the middle of my exams she cannot be using a phone that is not helping her at all. The phone has a problem and she needs a new phone or a refund in fact Since they treated her like trash she don't want the phone to be exchanged anymore. We want the money back and we will go buy somewhere else because she could not even get the help that she needed and then they just **** straight to her face!

The Managers Name is Jennifer

#BlackFriday