Cellphone Insurance with Game Finrite

<p>my name is Konanani Mabena, ID ********** 357089, i have a cellphone insurance with Game through FINRITE reference number GMCML28872, IME no ********** ********** 4. I pay the premium of R60 every month for my cellphone insurnce, the money is debited from my bank account. On the 28th February 2016 my phone fell down and cracked the screen, on the 3rd March 2016 i went to Game Centurion to submit a claim to get the phone screen replaced/fixed, the consult at Game told us that he faxed all the documents and someone will contact me to come and collect the phone.</p> <p>No one contacted me, i went back to Game in September to follow up, and i was told that my claim was not registered, i logged another claim and submitted all documents requested, the phone was collected first week of October 2016, i paid the access amount of R150 on the 9th of November. No one calls me to give me feedback on what is happening with my phone, every week i have to call the call centre number ********** 675 to ask about my phone, every time i call the consultant promise to escalate the matter and said he/she will come back to me. no one ever called me to give me feedback. around 14 December i was told that my phone screen is replaced the phone is out for delivery i will receive it before friday 23rd, until today i havent receive the phone. i did send complain to finrite complain email address ********** but no one responded to me or contacted me. i am tired of this poor service and i dont know what to do anymore. this is unacceptable and very bad custormer service. please assist.</p>