Cellphone contract administration burdensome

I have been to the Ladysmith branch three times already to apply for a cell phone contract and have been turned away. Firstly they did not accept the bank statements I had downloaded myself they wanted bank statements with a bank stamp. I went to FNB for the statements and was referred to the ATM since it prints out the statements with a verification code which serves as a stamp. I understand they want to limit the number of people coming into the bank due to COVID_19. People I know have went to other branches in other towns and have app**** for cell phone contracts using the ATM bank statements and have been approved. The bank account number is also quoted on the pay slips which I had brought for the application. I really don't know what kind of verification they need over and above that. It's just the Ladysmith branch that doesn't accept the ATM bank statement. Their customer service is pathetic!!! And I would like the head office to intervene. I will also notify vodacom head office since the contract are vodacom to see what they have to say.