**** - ****

26/05/2024 I purchased a phone this month a Redmi 13 c It comes with a power bank .I was given a faulty power bank .I bought my phone on the 4/05/2024 power bank was faulty I returned it to the store but twice now the power bank was not charging I did charge it for 6/7 hours it still showed only one light . So I went to the shop to explain I had problems as it was not charging only one led light shows I waited to be certain.... When I went on the 17 may to gateway umhlanga I was treated very badly by the staff in cellphone department sumaya as she was deliberately trying to make a fool out of me she was saying my phone cover is a problem I didn't charge it she was assuming things I felt underminded but I didn't make a scene I was upset yes and not feeling well but I understand some people have poor training with customers.today 26 may I had gone to store at umhlanga gateway again to explain this power bank that comes with my phone is broken does not work again they are insulting my intelligence then she didn't want to assist me she told a male what to say that an email was sent so he explained " now mam the manufacturer won't exchange the broken item you must keep it " so I told him I can't keep a broken item this was junk he said I'm unfortunate the lady sumaya did me a favour she tried to help me she felt sorry I'm disappointed . Then I spoke to the branch manager he too didn't want to explain what I do with the broken item so I left my broken power bank there although the phone and power bank was a set . What must I do with it ? It's broken they say it's free ? I would rate them zero I was told the power bank and the phone has a 2 year warranty they **** when selling me that product, they didn't say mam your power bank might be broken and is not covered 💔 or I would never have bought it . I went twice to them and I'm disappointed they not only disrespectful and disregard their customers they are poor at delivering a woman was impersonating a manager today at games umhlanga then later called a guy and told me I'm not the manager he is coming while attempting to make me a stupid because she told me she is the shop manager, and said later oh mam I'm not the manager I asked her why she **** she was silent 🔕😶 I hope the owner of games is aware how he's / her staff treat customers they have CCTV cameras staff should be checked being rude making customers feel stupid doubting their intelligence asking stupid idiotic questions is not helping the problem.i personally intend to close my game account card who wants to shop there where the staff are rude talk nonsense and the broken damaged stuff becomes my problem because it's a gift apparently so if phone+ (power bank combo has broken power bank dont hold your breath you will be left with junk item and be treated worse than dirt .) Worst shopping experience of my life worst shop .zero rated