Card *****

I opened an account at Game Boulders in October, the card is Game-RCS. I received the card and neva used it. On the 16 Nov, there was a purchase of R10 040.77 done at Checkers Western Cape and i am in Gauteng. The lady at Game shop told me that any purchase that will be done, i will be asked to show my ID. Can RCS try to solve this as soon as possible.