EE
Elaine E

1 reviews | Active since Feb 2016

20 Feb 2016, 09:53

cant believe this

Hi <br> We purchased a KIC fridge at your umhlanga store in gateway and since we got this fridge it has given us endless issues. Firstly in about 1 month the motor packed up and it was replaced, right after that it started leaking the waste water behind and made our entire apartment smell, next was the foaming of the fridge it started creating dents on the doors and the sides of the fridge when we queried this they said it was foaming and the fridge is discontinued, we have tried at severel game stores to get a fridOkge in that price range, when ever we wanted to take one that was available to our budget there was Never stock, this has been an up and down for the past 3 weeks and we are tired, I have completely lost faith in Game stores I always thought customer service was a priority to your company. We thought we could speak to your Major appliances manager Lopis Govender and he was unable to help us. We eventually requested a cash refund but you will only refund us our money for the fridge and not the delivery. In all fairness the delivery was done for an item that served no purpose

0
Replies (1)
Game
Game's reply20 Feb 2016, 10:20
Official
Hello Elaine_Easton,

We acknowledge receipt of your complaint with reference ***2 and would like to apologise for any inconvenience caused.

This matter was referred to senior management for investigation and resolution.

Regards

Herman van der Berg
Customer Service Advisor
***
***73