Cannot pay Account
Trying to pay my account via EFT after having to cancel our debit order due to lack of funds. Covid virus layoff. Now that we have available funds, we wish to manually pay installment. Finally got through to some guy on ***at about 11.20 this morning. Politely asked for banking details. He rudely responded "ID number?" And when I said I just wanted banking details he again barked "ID Number". I gave it to him and he out me in hold where I remained until I hung up after 21 minutes. I promptly emailed my request through and a few hous later received a reply telling me that due to Covid, a response would be delayed! All this just to pay my account? By the time I get a response the funds will have gone! I looked up Game banking details on google and got two different sets of details, one for RCI and one for Game. This is my 2nd complaint about Game and, since the first was never resolved, I'm not holding my breath. Account No. ***3 ***1
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Replies (3)
Game's replyOfficial
07 May 2020, 15:50Good day,
We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 503367
The matter will be referred to Senior Management @ RCS, the credit provider, who will contact you to discuss this matter. Please allow 72 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 503367
The matter will be referred to Senior Management @ RCS, the credit provider, who will contact you to discuss this matter. Please allow 72 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Best regards,
Game's reply07 May 2020, 15:50
Official
Good day,
We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 503367
The matter will be referred to Senior Management @ RCS, the credit provider, who will contact you to discuss this matter. Please allow 72 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 503367
The matter will be referred to Senior Management @ RCS, the credit provider, who will contact you to discuss this matter. Please allow 72 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Best regards,
's updateReviewer Update
07 May 2020, 16:37See? 72 hours now just to get banking details
's update07 May 2020, 16:37
Reviewer Update
See? 72 hours now just to get banking details
Game's replyOfficial
07 May 2020, 16:39Lizzie, RCS is the credit provider and unfortunately I as a 3rd party do not have access to your account. The reason we are saying 72 hours is that their staff are also limited. I am sure it will not take that long.
Regards.
Regards.
Best regards,
Game's reply07 May 2020, 16:39
Official
Lizzie, RCS is the credit provider and unfortunately I as a 3rd party do not have access to your account. The reason we are saying 72 hours is that their staff are also limited. I am sure it will not take that long.
Regards.
Regards.
Best regards,