Cancelled My Order, Kept My Money

Unbelievably unprofessional shopping experience. I'm not sure how this is even possible in today's market.

I made an order on the 6th of January. After hearing nothing from Game for a couple weeks I phoned them and was told that my order needed to be canceled cause there was no stock (they didn't think to let me know this until I phoned).

I was told that I'd be refunded within a few days.

It's now a month after my order and I STILL don't have my money returned to my account. I was told a week ago it would be escalated, but apparently, escalation means nothing to them.

This is the worst customer service experience I've had in online shopping.