Canceled account, yet still active

Good day, <br> <br> On the 3rd of February, I paid my account off in full at your Glen Branch. The amount paid was R10,007.98 after the consultant called your RCS department for the final amount needed in order to cancel. <br> <br> I made the payment, I was then asked security questions from the RCS department to confirm that I am closing my account. I then also was asked for a copy of my ID, and a letter to state that I am canceling my account, I did so, and the consultant sent it through to the RCS accounts department. I was told it would take 30days to take effect, I agreed.<br> <br> Come the end of February, I am debited R0.01c from RCS Game for my account. You couldn't even give me the correct payment that I was initially meant to make correctly. First warning sign. <br> <br> Today I get a statement from you people stating that I have R11800 to spend at your establishment on my OPEN account!! I cancelled my account 38 days ago and it is still open. <br> <br> How you people are even able to inhale and exhale without confusion is beyond me. <br> <br> Rectify this and close my account which I have paid IN FULL AND CLOSED!!!!