NB
Natasha B
1 reviews | Active since Aug 2011
04 Jan 2016, 13:41
Can't help me if my Card is closed
I Bought a Telefunken Tablet in April 2015 on my Game Account . My Account has been paid off and the card was closed. When i went to game for Repairs because the Tablet had software problems , after a hour that i had to wait they refused to help me because i didn't have a slip but i had the statement that showed I bought this item 1 April 2015 with the card number and the amount. But because this account was closed they told me even though this Tablet has a Years warranty i must pay for it because thy can print the slip???
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Game's replyOfficial
04 Jan 2016, 13:52Hello Natasha Bothma,
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter. The telephone number provided is incorrect as it short a digit.
We referred the matter to RCS who is dealing with our accounts and you can contact them on ***. They should be able to give you a copy of your statement for the period in question.
Once you have got that we can try and assist you for the store side. Please advise correct contact number.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter. The telephone number provided is incorrect as it short a digit.
We referred the matter to RCS who is dealing with our accounts and you can contact them on ***. They should be able to give you a copy of your statement for the period in question.
Once you have got that we can try and assist you for the store side. Please advise correct contact number.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply04 Jan 2016, 13:52
Official
Hello Natasha Bothma,
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter. The telephone number provided is incorrect as it short a digit.
We referred the matter to RCS who is dealing with our accounts and you can contact them on ***. They should be able to give you a copy of your statement for the period in question.
Once you have got that we can try and assist you for the store side. Please advise correct contact number.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter. The telephone number provided is incorrect as it short a digit.
We referred the matter to RCS who is dealing with our accounts and you can contact them on ***. They should be able to give you a copy of your statement for the period in question.
Once you have got that we can try and assist you for the store side. Please advise correct contact number.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73