LB
Lezaan B

1 reviews | Active since Jul 2011

11 Apr 2016, 13:00

CAN'T GET THIS DEAL VODACOM '7 TAB 500MB R49/MONTH

My mother and I saw this promotion on a Game pamphlet in the newspaper. We went to Game on Monday, 04 April, and my mom filled in an application for two tablets. (One for her and one for my grandmother, who's 80th birthday was yesterday) Barbara told us that their system was offline, but she will phone us as soon as the applications was approved. The systems were off till this morning. We had to go to Vodacom and take out a contract for R99/ month for the same tablet, because it was my grandmother's birthday party yesterday and it was our gift to her.<br> Barbara phoned me this morning to tell me that I can't get my tablet from Game, because they are on the 3D system and will only be able to assist me in August and that I will have to go to my nearest Vodacom or Cellucity. I told her that I want the R49 deal and she said that she will send my application through, but it will take another 8 days.<br> Just after that she phoned my mom with the same story, but that it will take another 10 days and that she won't be able to get the R49 deal. She confessed that they are not trained for this new system and thus the reason why she can't help us.<br> This is UNACCEPTABLE!!!

0
Replies (1)
Game
Game's reply14 Apr 2016, 08:26
Official
Hello tinker22,

We acknowledge receipt of your complaint with reference ***8 and apologize for the poor service rendered to you.

The store is currently trying to assist you with this deal and we can assure you that the team in question will be dealt with as they do know the processes although not the same as Vodacom.

We trust that the matter will be resolved soon.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73