Can i Please get help from anyone that can help me ,i had an account with game store ,I settled the account last year and asked for it to be closed , which that has not been done ,i have requested this several times and yet still this has not beeen done

Can i Please get help from anyone that can help me ,i had an account with game store ,I settled the account last year and asked for it to be closed , which that has not been done ,i have requested this several times and yet still this has not beeen done . Now Game store keeps on sending statements that i owe them ,of which they charging for the statements , Please i do not want the account any more ,please it must closed i do not owe game anything , now they threatening to take my name to credit be-rues