Callback voucher lies & attitude by store manager regarding this issue.

<p>Early August this year game had a special for a s****** with a trailer for R 299 ,combo deal). I went to the store game city, but as usual they had no stock, they gave me a call back voucher. On the 13 August they sent me an SMS stating the item came in and I have 30 days to pick up. So I went today (3 September) on my day off to buy the item only to reach the store and be told that they are out of stock again . 2 staff gave me different versions of what happened to the item, (" the stock may have been put on the store floor for sale, sales staff may have been on leave and other staff could have sold it , or stocks didn't arrive,") . i asked them to phone game westwood and check for stocks , the salesman asked me to go to the front desk and ask them to call, they called and asked me to speak to some one at Westwood branch as if i was working for Game, ( west wood had stocks )I was getting upset and asked for game city's store manager and an Indian lady came forward as the manager (Shanitha) she said she was the sales manager. I asked her what was Games policy on call back vouchers , she did not reply, ignored the question, she told the sales man to check the stock room as she saw stocks there, they come back with a red and blue s****** with a pink trailer, I said no, ( I have a baby boy) , Shanitha the manager then checked the bar code on my SMS and told me that the bar code is for the s****** only and althought it was a combo deal ,the system does not allow them to put both bar codes, the s****** came in , that's why the SMS was sent. I told the Shanitha that was the stores mistake, not mine, I can't see what you guys capture on the system ,I have to now go to another store for the item, who is going to compensate me for your stores mistake, I have already made 2 trip t o your store for 1 item. She said ( I am only trying to help you, I can't compensate you , you have to wait for the trailer to arrive) , so I have to make another trip to the store, to complete my purchase, let's do the Maths , the item cost R 290, my fuel so far for 2 trips to game city, -+ R 150 another -+ R 70 , more feul to go to another branch , NOT WORTH IT, Does she think customers are mad. Is this how a manager helps and talks to customers, I was told that 100s of call back vouchers were issued for this item , was this sad story given to all the customers, I think not, they sold my item to someone else and tried to sell me there sad stories, As a senior manager can you tell a customer that they must come back because the store made a mistake, l, or did she think I was an Indian and she could get away with what ever she says. I dont think she would have reacted and said that to a white or black. She acted ad if she owned the store and did not need me as a customer, I have been supporting Game for years and don't expect to be treated like I was just a number. I did drive all the way to Game westwood and they were kind enough to have kept 1 for me at the front desk . very disappointed at Game, never thought Game would make the customer pay for their mistakes. </p>