Cadac heater which is faulty! A ticking time boom

Last year June i bought a Cadac heater at Game Kolonnade Pretoria. This year it started giving me problems where the flames would spill to the floor. And it just started buried from inside and the flame wouldn’t come out. That is extremely dangerous, i went to Game and I couldnt get a refund since the heater was bought on the 7th June 2024 and i returned it on the 20th June 2025.

On the book it has a 2 year warranty. When the lady who was assisting me log the query the system rejected. She was kind enough to call Cadac on my behalf on the 23 June. They told her she must give me their number and they would help me.

I called and they promised to replace the heater they took my details and address. On the 30th June i called to do a follow up they told me i was on their list and would get a delivery.

Today th 4th July when we tried to do a follow up now they have no idea of whats going. And there is no list and clearly I was just being deceived. We called several times during the day and no one know of the list i was told i am on.

Imagine in this cold? Now Cadac doesn’t want to take accountability for a faulty heater and Game can’t log it on the system for the Warranty now am stuck with a ticking time boom that I obviously cant use. What exactly must i do to get help? This is very frustrating at this point.