CM
Craig M

1 reviews | Active since Oct 2016

30 Nov 2023, 08:57

********** by Game N1 City

I bought a Campmaster gazebo from Game N1 City and while under a 1 year guarantee, a part of the framework broke when the gazebo was flipped by the wind even though it was pegged into the ground. I phoned the customer care line and was advised to take the item back to the store, which I did. The staff were extremely unhelpful and I was bluntly informed that the frame was not guaranteed, but only the stitching on the canvas. Nowhere on the product packaging does it state this and only states a 1 year guarentee. I feel totally ********** and cheated by this experience. I wanted a replacement gazebo or for them to have it fixed. I left the broken item and original receipt in the trolley at the store and walked out.

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Replies (1)
Game
Game's reply30 Nov 2023, 10:47
Official
Hi Craig, thank you for reaching out. I'm sorry, the framework on the gazebo broke. Your query will be escalated, and you will be contacted.