Burning Iron, Tripping Power – No Help from Game!

I bought a Bennett Read iron from Game on 19 January 2025. Recently, the iron started burning my clothes and tripping the electricity—a serious safety hazard!

When I took it back to the store, I was told it needs to be booked for evaluation, which could take up to 21 days. In the meantime, I’m expected to go without an iron or live with the risk of using a faulty one? This is completely unacceptable.

I also don’t have the physical slip anymore, but I had already registered the warranty with an electronic slip, which I emailed when I bought the product. That is valid proof of purchase, and the iron is still within the 6-month window under the Consumer Protection Act.

Game has offered no urgency, no temporary solution, and no understanding of how inconvenient and dangerous this situation is. I’m shocked by the poor customer service and regret buying from them and this brand.

I demand a refund or immediate replacement, or at the very least a loan iron while this is “evaluated.” I will never buy Bennett Read again—and Game is rapidly losing my trust too.