Bully Business

I bought a sauna suit from game online around April. And after using it twice it got torn. I contacted them and they instructed me to take it to the nearest game store. I refused since I bought it on line and with Covid 19 l felt it was in my best interest and the right thing to do and only leave the house when it’s necessary. Game then sent a courier to collect their damaged suit early June and since then no one has contacted me. I have tried to contact them with no success. Hello Peter can you please assist me in getting a refund and also compensation towards the inconvenience I have endured. Also can you help me expose business like game that do not support the STAY AT HOME rule.Thanking you in advance