ON
Odette N
1 reviews | Active since Mar 2016
11 Nov 2020, 08:56
Broken Washing Machine Delivered
We purchased a washing machine on the 24th of October on Game's online store. When it arrived we unpacked it we found a crack at the top. After 2 weeks of being without a washing machine, Game has refused to replace or refund it. Instead saying they will replace the top under warranty. This is unacceptable. We paid for a new item and we obviously didn't receive it.
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Replies (2)
Game's replyOfficial
11 Nov 2020, 09:15Hi Odette,
Thank you for reaching out to us.
I'm sorry for the crack in the top of your washing machine. I understand your disappointment and frustration as this is a brand new item.
I've noted your query is being dealt with by an escalations colleague and we are awaiting feedback.
Kind RegardsSuhayfa Gabriels
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for reaching out to us.
I'm sorry for the crack in the top of your washing machine. I understand your disappointment and frustration as this is a brand new item.
I've noted your query is being dealt with by an escalations colleague and we are awaiting feedback.
Kind RegardsSuhayfa Gabriels
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
Game's reply11 Nov 2020, 09:15
Official
Hi Odette,
Thank you for reaching out to us.
I'm sorry for the crack in the top of your washing machine. I understand your disappointment and frustration as this is a brand new item.
I've noted your query is being dealt with by an escalations colleague and we are awaiting feedback.
Kind RegardsSuhayfa Gabriels
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for reaching out to us.
I'm sorry for the crack in the top of your washing machine. I understand your disappointment and frustration as this is a brand new item.
I've noted your query is being dealt with by an escalations colleague and we are awaiting feedback.
Kind RegardsSuhayfa Gabriels
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
ON
Odette N's updateReviewer Update
11 Nov 2020, 09:22You are awaiting feedback regarding replacing the top under warranty. We bought a new item. This item obviously isn't new. It's damaged. Game should have dealt with this better. This also should have been resolved much quicker. My point stands: I bought a new item and I want what was paid for. Either replace this or refund and collect. Game's response to this is extremely disappointing.
ON
Odette N's update11 Nov 2020, 09:22
Reviewer Update
You are awaiting feedback regarding replacing the top under warranty. We bought a new item. This item obviously isn't new. It's damaged. Game should have dealt with this better. This also should have been resolved much quicker. My point stands: I bought a new item and I want what was paid for. Either replace this or refund and collect. Game's response to this is extremely disappointing.