Broken vacuum cleaner

I bought a vacuum cleaner by Game in Beacon Bay, East London late October 2017. The first box that we took had vacuum pipes missing, let me just add thst the box was sealed. We took another box and I used it twice and when I wanted to clean it out, the clip just fall off now it does not want to vacuum ag all. When I took it back this morning they said to me that that is not part off the waranty they will not exchange or refund me. The guy said to me that he foes not care cos it was used already. He also said to me that it is my fsult as I was to look if every part is working. He also said that everybody is looking before one uses an item, come on really is the stuff one bought so weak that you have to lok everytime. He also said to me that he does not care what I do but he will not give me a new one. IS THAT NOW THE CUSTOMER SERVICE GAME IS TALKING ABOUT......there was another vacuum exactly like mine also in customer service. He was very rude to me in front of other customers. There is NO customer service there as this is not the first time that they don't want the help me.