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Siphamandla M

1 reviews | Active since Dec 2017

14 Dec 2017, 18:12

Broken promises and misleading client

I bought a plasma tv on the 24 november 2017 and I was told that there is a guarantee of 1 year which also coveres the screen,infact I was infact encouraged to take 3 years additional to the insurance because the plasma screens break more often.

I am Extremely disgruntled and gatvol with game and I WANT NOTHING TO DO WITH GAME ! THEY ARE ****** AND MISLEADING!

0
Replies (2)
Game
Game's reply15 Dec 2017, 09:28
Official

We acknowledge receipt of your complaint with reference ***9 and apologise for any inconvenience caused.

No screen is covered under any guarantee and is therefore always for the customer cost. The matter of incorrect information given will be investigated and Senior Management will contact you to discuss this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

SM
Siphamandla M's update19 Dec 2017, 10:22
Reviewer Update
The above response by Game is Completely Rejected by all means Necessary ! My Complain is based on the Fact that when we Opened the TV at home ,which was protect by these white Screen Protectors inside the box , what WAS CLEAR here is the Fact that this TV SCREEN WAS BROKEN FROM GAME STORE ROOM. The big question here remains as WHY WAS THE SLIP NOT SIGNED AND STAMPED TO PROVE THAT THE TV HAS BEEN CHECKED AND IT IS ON A WORKING CONDITION ! I spoke to Sandile Bhengu ( Salesman) and his Manager Andre Dundin who both requested me to send them the slip in order to see if the TV Screen was checked by Game when I bought it,and I did send therm the slip . They said that they will exchange the TV if the Slip is Not Signed and Stamped with a stamp written ( Screen Checked) which in this case My Slip is not stamped or signed! Now they are changing Playing Duck and Diving ! I WANT THE TV EXCHANGED ASAP!